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| If you can’t find the answer to your query here, please feel free to contact us. |
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| How do I use this service? |
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| ou will find instructions on how to use your teleconferencing service on the User Manual page. |
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| How much does it cost? |
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| We offer our conference calling service for a low monthly price of $6.95 (plus tax). This includes 120 minutes of toll-free teleconferencing. If you exceed the included minutes you may continue teleconferencing for only 0.15 cents per each additionalminute. |
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| How am I billed? |
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| We will send you an invoice once a month, usually on the 10 th of each month. |
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| If at the end of the month I have not used all of the 120 included minutes, will they roll-over to the next month? |
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| At this timewe do not have the ability to carry unused minutes over to the following month. |
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| What is your billing cycle? |
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| Billing starts on the first of each month. Depending on when you sign up, your bill will be prorated accordingly. |
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| I only need one or two calls this month, and I will not need the service again. May I still sign up? |
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| Yes you may sign up for the service. However, the monthly fee of $6.95 (plus tax) is a recurring charge and unless you cancel the service you will continue to be billed. |
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| Are there any set up fees or cancellation fees? |
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| Be assured you will experience no hidden costs or contracts. You may cancel service at any time. |
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| How soon can I begin conferencing? |
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| You may begin conferencing as soon as you receive confirmation. If a valid email address was provided at the time of sign up you will receive confirmation within 48 hours. Everyone that signs up for service will receive a confirmation packet in the mail in 6 to 8 business days. |
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| Can I have more than one conference room open simultaneously on my account? |
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| No. Each account includes one conference room with 1 port for a host and 19 ports for guests. |
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| Does each caller need an access code, or just the host? Do I need two access codes? |
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| Codes come in pairs. You will be assigned one code for the host or administrator of the conference. There can only be one host in a conference. You will also receive one guest code that is the same for all 19 guests. |
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| How long are the codes good for? |
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| Each set of codes are active for 24 hours. After 24 hours you must call and reserve a new conference in order to receive another set of codes. |
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| Do I need a reservation to make a conference call? |
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| Yes, but it is very easy to do so. Simply call 1-800-410-0343. After verifying your account information, a live operator will assist you with setting up your conference. Operators are ready for you 24 hours a day, 7 days a week. |
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| How far in advance should I call for a reservation before my scheduled conference call? |
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| Although a conference can be set up within minutes, it is recommended that you make your reservation at least 30 minutes prior to your scheduled conference call. |
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| What do you do with my personal information? |
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| Please feel free to read our Privacy Policy. |
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